Privacy Policy

1. Information We Collect

Account Information

When you register for an account, we collect:

• Username and email address
• Encrypted password (we never store plain text passwords)
• Subscription tier and billing status
• Account creation and last login dates

Device and Push Notification Data

For push notification functionality, we store:

• Device push subscription endpoints
• Encryption keys for secure message delivery
• Browser user agent information (to help identify devices)
• Device registration and last used timestamps

Subscription and Usage Data

We collect information about your service usage:

• Audio feed subscriptions and filters
• Notification preferences (webhook URLs, department filters)
• Service usage patterns and error logs
• Payment and billing information (processed by Stripe)

Technical Data

Our systems automatically collect:

• IP addresses and general location information
• Browser type and version
• Device type and operating system
• Service performance and error data

2. How We Use Your Information

Service Delivery

• Delivering emergency alerts and notifications
• Managing your account and subscriptions
• Processing payments and billing
• Providing customer support

Service Improvement

• Analyzing usage patterns to improve features
• Monitoring system performance and reliability
• Developing new features and capabilities
• Troubleshooting technical issues

Communication

• Sending service-related notifications
• Responding to your inquiries and support requests
• Notifying you of important changes to our service
• Marketing communications (only with your consent)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

Service Providers

• Stripe: Payment processing and subscription management
• Cloud Hosting Providers: Infrastructure and data storage
• Analytics Services: Service performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal subpoenas or court orders
• Government investigations
• Protecting our rights and property
• Ensuring user safety and security

4. Data Security

Encryption and Protection

• All data transmission uses HTTPS/TLS encryption
• Passwords are hashed using industry-standard algorithms
• Database access is restricted and monitored
• Regular security audits and updates

Access Controls

• Multi-factor authentication for administrative access
• Role-based access permissions
• Regular access reviews and updates
• Secure development practices

5. Data Retention

We retain your information as follows:

• Account Data: Until you delete your account
• Subscription Data: 7 years for billing and tax purposes
• Push Notification Data: Until device subscription expires or is removed
• Event Cache Data: 30 minutes for temporary event viewing
• Logs and Analytics: Up to 2 years for service improvement

6. Your Rights and Choices

Account Management

• Update your account information at any time
• Change your notification preferences
• Download your account data
• Delete your account and associated data

Push Notifications

• Enable or disable push notifications
• Manage notifications per device
• Remove specific devices from your account

Marketing Communications

• Opt out of promotional emails
• Update communication preferences
• Choose frequency of updates

7. Cookies and Tracking

Essential Cookies

We use cookies that are necessary for service functionality:

• Authentication and session management
• Security and fraud prevention
• Service preferences and settings

Analytics

We may use analytics tools to understand service usage:

• Anonymous usage statistics
• Feature adoption and performance
• Error tracking and resolution

8. Third-Party Services

Stripe Payment Processing

Payment information is processed directly by Stripe and is subject to Stripe's privacy policy. We do not store credit card information on our servers.

Audio Feed Providers

We access publicly available emergency services audio feeds. No personal information is shared with feed providers.

Push Notification Services

Push notifications are delivered through browser-native services. Encrypted message content is transmitted but not stored by these services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Certified data protection frameworks

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information
• Right to non-discrimination for exercising privacy rights

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Privacy Officer: [email protected]
• Support: [email protected]
• Legal: [email protected]

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